Morden Flower Delivery Purchase Policy – Terms for Online Orders

Online Terms & Conditions for Morden Flower Delivery

Introduction and Scope of Agreement

These Terms and Conditions (“Terms”) govern your use of our flower delivery services in Morden and the surrounding areas. By placing an order through our Morden flower delivery website, you agree to be bound by these Terms, which apply in addition to our Privacy Policy and any other applicable policies. These Terms form the complete agreement between our service and you, our customer.

These Terms apply to all orders submitted to and processed via our online platform for flower delivery covering Morden and areas nearby. Please read them carefully before submitting your order. If you do not agree to these Terms, you should not place an order through our website. We reserve the right to amend these Terms at any time, and the most current version will always be available on our website for reference.

1. Order Process

1.1 To place an order for online flower delivery in Morden, you must complete the online checkout process, providing accurate delivery information, billing details, and any other information requested. All orders are subject to acceptance and availability.

1.2 Confirmation: Once your order is placed, you will receive an order confirmation on-screen and via your nominated contact method. The confirmation does not constitute acceptance of your order; it is an acknowledgment that we have received it.

1.3 Acceptance: Acceptance of your order and completion of the contract between you and our business occurs when your order is dispatched for delivery. We reserve the right to reject or cancel any order at our sole discretion, including but not limited to cases where products are unavailable or payment cannot be processed.

1.4 Product Substitution: While we endeavour to deliver products as displayed, circumstances may require us to substitute flowers or packaging of equal or greater value and quality, particularly when certain stems are unavailable. You will be notified of significant substitutions where reasonably practicable.

1.5 Delivery: Deliveries are made to Morden and surrounding locations as indicated on our delivery page. We aim to deliver on your chosen date; however, this cannot be guaranteed, especially during busy periods or unforeseen circumstances. Please ensure someone is available to receive the flowers at the delivery address. If no one is present, our delivery team may leave the flowers with a neighbour or in a safe place, unless you specify otherwise during checkout.

2. Payments

2.1 Payment Methods: We accept major credit cards, debit cards, and any other payment methods displayed on our website during the ordering process. Payments must be made in British Pounds Sterling (£).

2.2 Payment Processing: All payments are processed securely. Your payment details are protected in line with applicable data security standards. Orders will only be processed and dispatched upon confirmation of cleared payment.

2.3 Pricing: All prices on our website include VAT (where applicable) and are detailed prior to order confirmation. We reserve the right to change prices without notice; however, once an order is confirmed and accepted, the price will not change.

2.4 Declined Payments: If your payment is declined, your order will not be processed. It is your responsibility to resolve any issues with your payment provider.

3. Cancellations and Amendments

3.1 Your Right to Cancel: You have the right to cancel your order provided the cancellation is made with sufficient notice before dispatch. To cancel, notify us as soon as possible using the contact form on our website, quoting your order details.

3.2 Timing of Cancellation: For orders due for same-day or next-day flower delivery in Morden or the surrounding area, cancellation requests must be received at least 24 hours before the agreed delivery date. For future-dated orders, cancellation must be requested 48 hours prior to the dispatch time.

3.3 Refunds: If your cancellation request is received within the aforementioned timeframes, we will issue a full refund to your original payment method. Late cancellations may not be eligible for a refund if preparation has commenced or flowers have been dispatched.

3.4 Amendments: Amendments to your order (such as delivery address or card message changes) can be accommodated if requested before preparation and dispatch. We cannot guarantee changes can be made after this point but will make reasonable efforts.

3.5 Our Right to Cancel: We may cancel your order at our discretion, for example, if products are unavailable, payment is not received, or if we believe the order is fraudulent. In such cases, you will be notified, and any payment made will be refunded.

4. Delivery

4.1 Delivery Areas: We provide online flower delivery services to customers in Morden and selected surrounding areas, as listed on our website. It is your responsibility to ensure the recipient's address falls within our designated delivery areas.

4.2 Delivery Times: While we aim to deliver your order on your chosen date and within specified time frames, delivery times are not guaranteed. Factors such as traffic, weather, or other unforeseen issues may cause delays.

4.3 Delivery Issues: If delivery cannot be completed due to incorrect address details or no one being available to accept the item, we will follow your delivery instructions if provided. Otherwise, the flowers may be left in a safe place or with a neighbour, as deemed appropriate by our courier.

4.4 Non-Deliveries: In the very rare event that we fail to deliver your flowers on the selected date, we will contact you to arrange an alternative date or offer a full refund as appropriate.

5. Returns and Complaints

5.1 Perishable Goods: Flowers are perishable products. If you are unsatisfied with the quality or condition of our flowers upon delivery, please use our online contact form within 24 hours of receiving the goods to notify us. Please provide photographic evidence to help us resolve the issue efficiently.

5.2 Resolution: Where flowers are proven to be damaged or not as specified, we will at our discretion offer a replacement, partial refund, or full refund. Decisions will be made on a case-by-case basis.

5.3 Non-Returnable Nature: As flowers are perishable, we generally do not accept returns except in cases of proven damage or error. Please dispose of unwanted goods responsibly if instructed to do so.

6. Liability

6.1 Limitation of Liability: We are not liable for any indirect, special, or consequential loss, or any business losses, loss of revenue, income, profits, or anticipated savings. Our liability in respect of any single order is strictly limited to the purchase price of that order.

6.2 Events Beyond Our Control: We will not be liable or responsible for any failure to perform, or delay in performance, of any of our obligations caused by events outside our reasonable control, including (but not limited to) natural disasters, extreme weather, strikes, or failure of telecommunications networks.

6.3 Recipient Responsibility: Once the flowers have been delivered in accordance with your instructions, liability for loss, theft or damage passes to the recipient.

7. Use of Website, Information, and Intellectual Property

7.1 Website Content: You agree not to misuse the Flower Delivery Morden website or its content. All photographs, product descriptions, and branding are owned by or licensed to us. Copying or redistribution is strictly prohibited without written consent.

7.2 Accuracy: We use reasonable efforts to ensure that the website content is correct and up to date. However, we do not guarantee that product descriptions or photographs are always accurate, complete, or error-free, particularly where natural flower variations are involved.

8. Privacy and Data Protection

8.1 Data Collection: By ordering, you consent to the collection and use of your data as described in our Privacy Policy. We process your data for the fulfilment of orders, communication, and improvement of our services.

8.2 Security: We take reasonable precautions to protect your personal information but cannot guarantee absolute security. Any transmission is at your own risk.

9. Governing Law and Jurisdiction

These Terms and any dispute or claim arising from them or your order via Flower Delivery Morden will be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms are subject to the exclusive jurisdiction of the courts of England and Wales.

10. Specific Note for Morden and Surrounding Areas

Please note that these Terms & Conditions have been created to apply specifically to customers ordering through our online platform for flower delivery throughout Morden and its surrounding communities. We are committed to serving the local area and ensuring all orders made by customers in Morden and nearby postcodes are treated with the utmost care and in accordance with these policies.

11. General Provisions

11.1 Severability: If any part of these Terms is deemed invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

11.2 Waiver: No waiver by us of any breach of these Terms shall constitute a waiver of any other breach.

11.3 Assignment: You may not assign or transfer your rights under these Terms. We reserve the right to assign or transfer our rights and obligations at any time.

Thank you for choosing our flower delivery service in Morden and the surrounding areas. We look forward to delivering your flowers promptly and with care.