Returns, Refunds & Complaints Policy
Our Fresh Flower Guarantee in Morden
At Flower Delivery Morden, we are a trusted local florist dedicated to providing Morden households and businesses with the freshest flowers available. We take great pride in the quality and freshness of every bouquet and arrangement, ensuring our customers enjoy flowers that look beautiful and last as long as possible. Our fresh flower guarantee means your order will always arrive looking its best, hand-arranged and delivered with care from our Morden shop.
Damaged-on-Arrival & Freshness Window
Your satisfaction is our priority. If your flowers arrive damaged or do not meet our freshness standards upon delivery, please contact us within 24 hours of receipt. We define our freshness window as the 48 hours immediately following delivery—within this time, your flowers should appear vibrant and lively. Should you notice wilting, bruising, or any issue that affects the quality of your bouquet within this period, we encourage you to reach out promptly. Photographic evidence is appreciated to help us understand the issue and improve our service.
Refund & Replacement Options
If flowers are found to be damaged on arrival or do not adhere to our freshness guarantee within the stated window, Flower Delivery Morden offers both refund and replacement options. Our team will assess the situation and, depending on your preference and the nature of the issue, arrange for a full refund or a prompt replacement bouquet to be sent to your Morden address. Your choice will always be respected, as we understand every situation and occasion is unique. In the event of a replacement, we aim to deliver your new flowers as soon as possible to ensure minimal disruption to your special moment.
How to Make a Complaint
If you have any concern or complaint regarding our flowers or service, your feedback is invaluable. Please contact us within 48 hours of your delivery with full details of your order and the nature of your concern. Providing photographs or a clear description of the issue assists our team in processing your complaint efficiently.
Each complaint will be reviewed carefully by our team. We strive to resolve all issues fairly and promptly, keeping you informed throughout the process. In most cases, our review and response are completed within two working days. Rest assured, your satisfaction as a valued Morden customer is always at the heart of what we do.
We Are Your Local, Trusted Morden Florist
Our business is rooted in the Morden community, serving local customers with dedication and expertise. We are trusted by both households and businesses in the area, and stand behind every floral arrangement we deliver. If you ever have concerns, know that we are just around the corner—ready and willing to put things right for you.
Thank you for choosing Flower Delivery Morden. Our mission is to ensure you enjoy our fresh flowers and impeccable service every time.
